Terms & Conditions

Trial Offers

*Trial offers are no obligation Direct Debit offers open to UK residents only or continuous credit card offers open to UK and overseas residents. If you wish to cancel, please inform us within 14 days of receiving your final trial issue and no more payments will be taken. This limited offer may be withdrawn at anytime.

Direct Debit subscriptions

*A subscription with payment by direct debit is an ongoing subscription. You may cancel this at any time and no further payments will be taken. You will continue to receive copies of First News to the end of your payment term. Please note however that we are unable to make refunds on payments already taken.

Gift Offers

*Your free gift (if applicable) will be dispatched to you within 28 days of your order being placed. This will be sent separately from the magazine. All gift offers are subject to availability and if stocks run out, an alternative gift may be supplied. This limited offer may be withdrawn anytime. If your subscription has been purchased as a gift subscription, the free gift will be sent to the payer.

Refund Policy

You may cancel your subscription package at any time up to 14 days after you receive the first edition of your chosen product (the "Cooling Off Period") by notifying us at the contact details set out below. Please note that after the Cooling Off Period has ended, you shall not be entitled to any refund in whole or part for any un-delivered part of the subscription. If you pay by Direct Debit you must also cancel the Direct Debit with the bank otherwise your bank may continue to make payments.

Address:
Dovetail Services (UK) Limited
800 Guillat Avenue
Kent Science Park
Sittingbourne
ME9 8GU
United Kingdom

Email: firstnews@servicehelpline.co.uk

Telephone: 0844 8267 338 for UK subscriptions and +44 (0)1795 592 946 for overseas subscriptions.

Once we have received notice from you, we will provide a refund to you of the price paid for the applicable product in the same payment method as you made payment to us.

If you want to change your subscription package (for example to one of our other products) you can do this at any point during your subscription by contacting us on 0844 8267 338 for UK subscriptions and +44 (0)1795 592 946 for overseas subscriptions.

We will provide you with the applicable updated price and product information.